Despite our best efforts, some parts may be out of stock. We will generally charge you at the time of the original order and ship the missing item prepaid as soon as possible. Backorders can be canceled at any time, unless already shipped. If backorder is canceled please allow 30 days for refund (corresponding discount price for system or kit components).
All purchases of physical items from Petty’s Garage are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. You may speak with a sales associate and ask for your shipment to be “Adult Signature Required” (Additional carrier fees may apply) or have your items delivered to your place of business or where you will be available to accept the package.
We pack each item securely to help eliminate any damage during shipping. Please open and inspect your order as soon as it arrives. All damage from shipping is the responsibility of the carrier. Keep all packing material with the box and parts. Without it, the carrier will not pay claims. Immediately call us at (336) 498-3745 x6651 with the tracking number from the packing label. We will be glad to assist you in filing a fast and accurate claim with the carrier. All International orders, all shipping duties and taxes imposed are the burden of buyer.
Please open and inspect your order as soon as it arrives. Missing parts must be reported within 5 days of receiving your order. If you find you are missing parts, please call us immediately at (336) 498-3745 x6651
Petty’s Garage warrants that the products are free from defects in material and workmanship under normal use, driving conditions and service for a period after the invoice date. Warranties vary with product, and specific warranties may be included in the delivery of the item(s). For all other parts, the warranty is one year from date of purchase. Our only obligation under this warranty is to repair or replace, at our option, the defective part. If you suspect a part is defective, you must call us immediately or void the warranty. At our discretion, we may require suspected defective part to be returned for diagnostics, labor may be charged for parts returned that are found not to be defective. You must properly package the item and include a written explanation of the problem. We are not responsible for labor, loss of use, or any other incidental or consequential damages or expenses of any kind. This warranty is voided by misuse, alteration, improper installation, accident or neglect, use of improper fuel or fluids, racing or other high risk use. Damaged parts purchased from Petty’s Garage caused from non-purchased parts are not covered under this warranty. All warranty related international orders; shipping charges are the responsibility of the buyer, Petty’s Garage will warranty qualified defective parts only. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTYS, ORAL AND WRITTEN, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Petty’s Garage attempts to be as accurate as possible. However, Petty’s Garage does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Petty’s Garage itself is not as described, your sole remedy is to return it in unused condition for a refund.
Despite our best efforts, a small number of the items in our catalog may be mis-priced. If the correct price of an item sold is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.